The call center today is under more pressure than ever before. They handle more telephone calls while simultaneously supporting new channels such as email, web-based interactions and even mobile communications. At the same time these groups are being asked to drive revenue and reduce costs.
With more than eighty percent of customer interactions occurring via customer service, the organizations that invest successfully in customer service solutions will drive the future of their business. Industry analyst, Gartner Research, confirms this trend, noting that customer service and support "has a 10-25% greater impact on customer loyalty and revenue that sales or marketing initiatives."
Encompassing a full range of multi-channel contact services, our portfolio displays our record in providing individual, high quality services to each of our customers.
TANGOCOM specializes in:
- Customer Care: Assisting your clients to the use of products and services in English, Spanish, and Portuguese according to their individual characteristics and needs.
- Help Desk: Providing support to the clients of our customers who offer specific products, both at domestic and international levels.
- Multimedia Contact Center: Delivering expert support through multiple channels that include a live agent over the internet/telephone (Web chat/collaboration), Interactive Voice Response (IVR), fax, e-mail.
TANGOCOM targets mainly those companies who need to outsource Customer Relationship Management to a specialized provider working in collaboration with the company under specific service quality norms.
Our client portfolio is made up of, but not limited to, the telecommunications sector which includes fixed and mobile telephone companies, Internet providers, Cable TV providers, and other businesses most notably identified with Information Technology products and services.
